Refund policy
If you would like to exchange or return your purchase, you can do so within 30 days of receiving your order. The available options are listed below.
⭐ Most popular – Option 1: Quick Exchange Service (rings only)
€9.95 per ring, with free shipping within the EU.
Ordered the wrong size? No problem. With our Quick Exchange Service, you don't have to wait for your current ring to be returned to us. We will immediately send you a new ring in your desired size.
- You do not need to return your current ring
- Faster and hassle-free
- You may keep the original ring (perfect as a gift for someone else)
- No need to arrange a return shipment or wait for your return to be processed
How do I request an exchange using the Quick Exchange Service?
Send us a message through the contact form or email us at klantenservice@despora.nl.
Please include the following information in your message:
- Subject: Quick Exchange Service – Order number: #XXXXX
- Ring name + desired size
We will then send you a payment link for the Quick Exchange Service. Once payment has been received, we will prepare your new ring for shipment as soon as possible.
Please note: this option is available for the same ring in the same colour. This option is also available for engraved rings.
Option 2: Standard exchange or return
You can also exchange or return a product by sending it back to us. The process is as follows:
1- Register your return via the return portal. If you would like to exchange the product for a different size, enter “Exchange for size X” in the comments field under the reason for return. You can also exchange the product for a completely different product. In that case, enter “Exchange for product X, size X (if applicable)” in the comments field. If you would prefer a refund, you can leave the comments field blank and optionally provide a reason for the return.
2- You will receive a confirmation email after registering your return request.
3- Your return request will be approved. You will receive confirmation of this by email.
4- Send your return to the following Return address:
Despora
Bankijkerweg 69
2231 MH RIJNSBURG
THE NETHERLANDS
Make sure your order number is included inside or on the return package! You can do this by placing a note with your order number inside the package or by writing the order number on the return packaging. If the order number is not included, we will not be able to process your return.
5- We will process your return as soon as we receive it. You will receive an email confirming your refund or the shipment of a replacement product (for example, a different size).
Return shipping costs are at your own expense. We recommend sending your return with Track & Trace. You can also return your order using postage stamps. However, as the customer, you are responsible for the return shipment. If the return shipment is lost in transit and no Track & Trace is available, unfortunately, we are unable to trace or process the return.
You have the right to return your order without providing a reason within 30 days after the day you received it. After registering your return, you have an additional 30 days to send the product back to us. You will then receive a replacement product or a refund of the full order amount. We will issue the refund within 14 days at the latest, provided that the return has been received in good condition.
Please return the product including any pouches, boxes and/or keychains that were included with your order.
If the product is damaged or the packaging is damaged beyond what is necessary to inspect or try the product, we may deduct the resulting loss in value from your refund. Please handle the product with care and make sure it is properly packaged when returning it. This only applies in cases of careless use. If damage occurs during normal use, this will be our responsibility.
Please note: exchanges or returns are possible, with the exception of:
- Products that are returned more than 30 days after registering the return.
- Personalised products / Products that have been specifically customised according to your wishes.
- Hygiene products (for example, earrings) where the seal has been broken after delivery.